Frequently Asked Questions

Everything you need to know about shopping with Lou Lou Australia.

What materials are used in Lou Lou Australia garments?

We specialize in high-quality, sustainable fabrics. Our signature collection is crafted from premium bamboo, known for its breathability, moisture-wicking properties, and incredibly soft feel against the skin.

How long will it take for my order to arrive?

Standard shipping within Australia typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days. International shipping times vary by location.

What is your return policy?

We offer a 30-day return policy for all full-priced items. Garments must be in their original condition, unworn, and with all tags attached. Please note that for hygiene reasons, intimates cannot be returned unless faulty.

How do I care for my bamboo clothing?

To maintain the longevity of your Lou Lou pieces, we recommend a cold gentle machine wash in a laundry bag. Dry flat in the shade and avoid tumble drying or harsh chemical detergents.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific destination and the weight of your order.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and ZipPay for your convenience.