Returns & Exchanges

At Lou Lou Australia, we want you to love your bamboo essentials; if you are not completely satisfied, we offer returns on full-priced items within 30 days of delivery. Please ensure all garments are unworn, unwashed, and have the original tags still attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place your garments in their original packaging, ensuring all Lou Lou tags and labels are intact to qualify for a refund or credit.

3

Ship It Back

Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized post office or collection point.

4

Receive Your Refund

Once our team inspects your return, we will process your refund to your original payment method or issue a store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing